1. Free trial
Every new Reslo AI subscription starts with a 14-day free trial. You will not be charged during the trial. Cancel any time before the trial ends and you will not be billed.
2. Monthly subscriptions
Reslo AI plans (Starter, Growth, Pro) are billed monthly in advance from the day your trial ends or, for plan changes, from the date of change. Subscriptions renew automatically each month until cancelled.
3. Cancelling your subscription
You can cancel at any time from your account settings or by emailing hello@reslo.artsandidea.com. Cancellation stops future billing; your plan remains active until the end of the billing period you already paid for. We do not provide prorated refunds for the unused portion of a billing period, except as set out below or as required by applicable law.
4. Refunds
Because Reslo AI provisions AI infrastructure, phone numbers and integrations at the start of each billing period, subscription fees are generally non-refundable once a billing period has started. We will issue a full or partial refund at our discretion where:
- You were charged in error or charged twice for the same billing period (billing/duplicate-charge error);
- A technical failure on our side prevented the Service from working for a material part of the billing period, and we were notified within 14 days of the charge;
- Applicable consumer-protection law in your jurisdiction entitles you to a refund (for example, statutory withdrawal rights for certain EU/French consumers).
To request a refund, email hello@reslo.artsandidea.com with your account email and the reason for the request. We aim to respond within 5 business days.
5. How refunds are processed
All payments are collected by Paddle.com Market Limited, our Merchant of Record, and approved refunds are issued by Paddle to your original payment method. Processing times depend on your bank or card provider and are typically 5–10 business days.
6. Plan changes
Upgrades take effect immediately, with the price difference charged pro-rata for the remainder of the current billing period. Downgrades take effect at the start of your next billing period.
7. Contact
Questions about billing, cancellations or refunds can be sent to hello@reslo.artsandidea.com.